Most organizations' operations still rely heavily on business-critical documents, such as enrollment forms, correspondence, invoices, and shipping documents. Providing business users with fast online access to these documents in electronic form can help improve the efficiency of day-to-day business processes, facilitate compliance, and improve customer service.

Implementing solutions for document capture, indexing, and secure online access and searching can be challenging on a number of fronts. One issue is the difficulty in accurately indexing or profiling the documents so that they can be used effectively in downstream processes. Another issue is the cost required to run scanning and indexing operations in-house. Finally, there is the issue of deploying and maintaining commercial software solutions for capture and indexing as well as for archival and search – solutions that can be expensive, time-consuming to implement, and resource-intensive to use and maintain.

To address these challenges, iChanneX offers an outsourced solution for highly efficient and accurate indexing of business documents, with secure delivery of electronic images and index data within pre-defined timeframes. The web-based service allows organizations to sidestep establishing and managing costly in-house scanning, indexing and imaging operations, and to avoid software purchases and related IT investments.

iChanneX commissioned Doculabs to conduct a formal assessment of its services and this paper provides a summary of Doculabs' review. Overall, Doculabs found that iChanneX provides an excellent alternative to commercial software options and in-house services for document scanning and indexing. With its sound architecture, web-based approach, and fast implementations, iChanneX makes great sense for organizations that need to quickly and accurately capture and index their documents for use in downstream business processes.